Expected response times and escalation procedures

Support response times on Adrenaline Realm vary by issue severity and volume but are designed to provide timely assistance. Standard requests (e.g., technical troubleshooting, account access) receive an initial reply within 24–48 hours during business days. Urgent matters—such as account security concerns, payment disputes, or immediate safety violations—are prioritized and typically acknowledged within 4–12 hours.

If your issue remains unresolved after the first response or requires escalation, reply directly to the support email or ticket notification with additional details. The team will escalate internally to senior support or engineering as needed. For critical cases (e.g., suspected compromise or harassment requiring immediate action), include “URGENT” in the subject line and provide supporting evidence. If no response is received within the expected timeframe, submit a follow-up via the same ticket or contact support@adrenalinerealm.com with your ticket number. These procedures ensure efficient resolution while maintaining clear communication throughout the process.