Guidelines for providing detailed issue descriptions

Clear, detailed issue descriptions significantly accelerate resolution when contacting Adrenaline Realm support. Vague reports delay diagnosis, while comprehensive information enables the team to replicate and address problems quickly.

When submitting a request, include: a precise subject line summarizing the issue; step-by-step reproduction instructions (e.g., “1. Tap + icon → 2. Select photo → 3. Upload fails with error X”); device details (model, OS version, app version from Settings > About); screenshots or screen recordings capturing the error; network type (Wi-Fi/mobile data); and any recent changes (e.g., OS update, new device). Avoid sharing sensitive personal information unless necessary (and only in secure ticket replies). Use bullet points for clarity and attach files directly in the form. Following these guidelines minimizes back-and-forth and ensures faster, more accurate assistance for account, technical, or community-related concerns.